Terms & Conditions
Grace Technologies, Inc. ("Grace") is committed to our cusotmers, reps and distributors. Distribution is our channel to the local market, with support provided by factory personnel and local authorized Sales Representatives. The following terms and conditions apply to all distributor orders.
Payment:
Our standard payment terms are Net 30 days unless otherwise agreed upon. A finance charge of 2% will be applied to any payments received after the applicable due date. If payment is not received within 90 days, your account will be placed on a credit hold.
Shipping:
Most orders have a 3 to 4 day processing time before shipment; large orders may take longer. An expedite fee of $35 may apply to orders with same-day shipping. All expedited orders must be placed by 11:00 AM CST.
Warranty:
Grace warrants for a period of twenty-four (24) months from the date on the invoice, or eighteen (18) months from installation, that the products will be merchantable and free from defects in material, workmanship, or design, each as determined by the date of shipment by Grace and by generally recognized, applicable practices and procedures in the industry. Grace will not be liable for customer modifications or designs made to standard products. Repair and replacement hardware is warranted for 6 months from the date of shipment or the remainder of the original warranty term, whichever is longer. Batteries are excluded from the warranty.
Thermistor Temperature Probes:
Grace warrants that GraceSense thermistor temperature sensors will be free of defects in material and workmanship for the lifetime of the product from the date of sale, and will repair or replace the returned product at no charge during that period. This warranty is void if the product is misused, mishandled, or installed incorrectly (not in accordance with the methods and procedures specified in Grace's installation documentation), including failure to keep the product within specified operating temperatures.
Warranty coverage is strictly limited to repair or replacement of the sensor. Labor costs associated with removal and/or re-installation are excluded, as is any consequential loss resulting from sensor failure. Grace reserves the right to examine and test any returned products to determine the cause of failure. Returns are subject to the RMA process described in the Returns section below.
Returns:
Return shipments must be authorized by Grace, and an RMA number must be obtained prior to return shipment. Return freight charges are the responsibility of the distributor. No returns will be accepted unless your account is current and the return is within 24 months of purchase.
Returned equipment will be issued as an account credit at the actual purchased price, less any restocking fees. Restocking fees may vary depending on the date of purchase. We reserve the right to refuse any merchandise for credit if factory conditions warrant. Items returned that are found unacceptable upon Grace inspection, or that do not meet the time limits stated above, will be returned to the distributor collect, and the distributor will not be reimbursed.
Prices:
Complete pricing information is supplied via Grace price lists, furnished to distributors as required. Situations requiring special pricing should be referred to Grace or to your local authorized Sales Representative. Grace reserves the right to change any or all prices upon thirty (30) days' written notice.
Contact:
Grace Technologies, Inc. 1515 East Kimberly Road Davenport, IA 52807 Office: 563.386.9596 | Toll Free: 800.280.9517 Email: sales@gracetechnologies.com