Mobile App FAQs (Proxxi Voltage App and Proxxi Hub App)
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      3. Mobile App FAQs (Proxxi Voltage App and Proxxi Hub App)

      Not receiving login code via SMS text

      If you are not receiving your 4 digit login code via text while logging into the Proxxi Voltage App, try these steps

      1. Ensure that you have cellphone service

      Check that you are connected and have enough cell service to receive SMS text messages

      2. Disconnect from company WiFi

      If are on company WiFi, there may be a firewall present that is preventing the SMS text from being receive.

      Disconnect from the WiFi, and fully close and reopen the app. Then try the login process again

      3. Make sure you have selected the correct country code

      Click the flag icon to select a different country code

      If you are still experiencing issues after trying these steps, please contact our Support Team using the Support (?) button in your mobile app.