Q: I ordered a GracePort and need to make the change. Is there any way to do this in the field?

A: It is not advised to make a change in the field and will void UL and CSA certification on the part. An RMA with reorder of the correct part is suggested if the GracePort is in unused condition. An insert could be purchased but the part number on the face plate would be for just the face plate and therefore could create confusion when reordering. Insert part numbers cannot be marked UL or CSA as well.

Please reach out to sales@gracetechnologies.com if an RMA is required.